Terms of use

Terms of Use

1. Introductory provision

The conditions specify and determine the rights and obligations of the seller (operator) and the buyer (buyer). All contractual relationships are concluded in accordance with the laws of the Slovak Republic. If the contracting party is a consumer, relations not regulated by the terms of doing business are governed by the Civil Code (No. 89/2012 Coll.) And the Consumer Protection Act (No. 634/1992 Coll.). If the contracting party is not a consumer, relations not governed by the Commercial Terms and Conditions are governed by Commercial Code No. 513/1991 Coll., All as amended.


Store Operator:

Ing. Bratchenko Andrey

Komarovskaya 9906/61,

82106 Bratislava

IČO: 52088596

The company does not pay VAT.


2. Order and sales contract

All orders placed in the zlatka.eu online store are required. By placing an order, the buyer confirms that he got acquainted with these conditions and the procedure for filing complaints and that he agrees with them.

The condition for the electronic order is to fill out all the forms of the prescribed data.

A shipped order is an offer to conclude a sales contract. The buyer must provide the correct registration information, especially the full mailing address to which the goods should be sent. The sales contract arises at the time of receipt of the ordered goods by the buyer. The buyer must pick up the ordered goods and pay the full cost.

The ownership of the goods passes to the buyer after paying the sale value and receiving it.

3. Prices for goods

Prices for goods can be checked by the customer for each item of goods. Shipping and other costs can be checked on the delivery page. All prices are inclusive of VAT.

Before placing an order, the total cost of the goods will be calculated, including any associated costs, and the client will be asked to agree with them.


For each delivery of the goods, the seller issues a sales receipt as a confirmation of payment, which, at the buyer's request, can be sent together with the goods or electronically. If the buyer needs documents, he receives them at the place of collection and is obliged to check them upon receipt of the goods.


The client selects a specific form of payment in accordance with the parameters specified in the order in the shopping basket section, either prepaid to the account, or cash on delivery, or payment by card, electronic money.


Each order is binding (Civil Code § 544-545, Act No. 40/1964 Coll.) In accordance with our terms of business.

If the buyer chose cash on delivery as a delivery method and does not pick up the parcel for any reason, this procedure will be considered a violation of the “Terms” and the “Sale and Purchase Agreement”.

If the order by cash on delivery is not received by the client, reimbursement of shipping costs and handling fees (the so-called contractual penalty) in the amount of 10 euros will be required. By submitting an order, you agree to our terms and conditions, and if you do not receive your order by COD, you pay shipping and handling fees.


4. Terms of delivery, transportation of goods

Delivery time begins on the day of receipt of the binding order, provided that all the documents necessary for the timely execution of the order are received.

The ordered goods will be delivered by mail or other carrier as soon as possible depending on the availability and delivery options.

If the ordered goods are not in stock for a long time or it is impossible to deliver to the carrier within the agreed time, the seller has the right to refuse the contract of sale (mandatory order). If you pay in advance for undeliverable goods, you will of course receive your money back within 10 days by mutual agreement.

In case of advance payment to the account, the order will be booked for 7 days from the moment of placing the order. If during this period the money has not been credited to this account, the order will be canceled and the goods will go on sale.

Goods are sent only after the full amount has been credited to the account (i.e. including postage).

5. Exit from the contract of sale

The buyer has the right, according to paragraph 6 of the amendment to the Civil Code No. 367/2000, to cancel the contract within 14 days from the receipt of the goods. If he decides to do this, he will contact the seller to request a refusal, indicating the order number, name and date of purchase. The goods will be sent back to the seller's address in the specified time: Zlatka Ing. Bratchenko Andrey, Komarovskaya 61, 82106 Bratislava, Slovakia.

Returned parcels are not sent by cash on delivery. The goods must be sent as an insured package (mail order: jewelry sent by the insured package) and the appropriate packaging must be selected, since the seller is not responsible for any loss or damage to the item during transportation.

However, this provision of the law cannot be understood as the possibility of free borrowing of goods. If the right to return is exercised within 14 days from the receipt of the goods, the consumer must transfer to the supplier everything that he received under the purchase agreement, including gifts. If this is no longer possible (for example, goods were destroyed or consumed during this time), the consumer must provide monetary compensation in exchange for what can no longer be returned. If the returned goods are only partially damaged, the seller can exercise the consumer’s right by returning part of the purchased prices. In this case, the seller must prove the damage caused. In this case, the Seller returns to the consumer only the sale price reduced by the amount of damage. In addition to the selling price to be returned to the buyer, the seller can deduct their actual costs incurred in returning the goods.

If all of the above conditions for the return of the goods are met, the money for the goods will be returned to the buyer by transfer to his account or by postal transfer no later than 30 working days after the physical receipt and verification of the goods.

If one of the above conditions is not met, we will not accept the cancellation of the consumer contract, and the goods will be returned at the expense of the sender.

6. Complaints about goods, warranty conditions

The buyer must inspect the goods immediately after receiving them.

If damage to the product packaging is detected, the buyer must check the condition of the product and, in case of damage, register the damage in the presence of the carrier. The buyer has the right not to accept a clearly damaged parcel. The carrier is responsible for shipping damage. By signing the invoice, the buyer agrees to accept the goods and confirms that he arrived without visible damage. For more information about complaints of damage to the goods detected upon receipt of the goods or immediately after unpacking the goods, see the section - delivery and payment section.

The warranty period for all goods is 12 months and applies only to manufacturing defects. The period begins to work from the moment the buyer receives it.

The warranty does not cover damage caused by handling, which clearly leads to damage to the product, most often to fall.

In the event of a complaint, the buyer contacts the seller by e-mail: zlatkaeu@gmail.com.

The presented goods are then sent in the appropriate packaging (preferably the original one) and always in the usual business package to the following address:

 Zlatka Ing. Bratchenko Andrey, Komarovskaya 61, 82106 Bratislava, Slovakia.


If the declared goods are sent by cash on delivery, this shipment will not be accepted. The claim must include proof of payment and a description of the defect.

The seller undertakes to inform the Buyer within 7 business days from the receipt of the complaint about the admissibility of the complaint and the progress of work.

In the case of a substantiated complaint, the seller undertakes to consider the complaint within 30 days from the date of its delivery.


7. Protection of personal data

The provider collects personal data of the customer, such as name, address, telephone and email address, with the consent of the customers. This data is mainly used to facilitate customer orders in the future and the distribution of promotional materials (the buyer has the right to refuse the newsletter by clicking on the link in the newsletter).

We respect your privacy. In order to offer you valuable services, we need to know some of your personal data. The online store operator is obliged to use this trusted personal data to contact the buyer and deliver the ordered goods to the buyer, to fulfill this agreement and provide information about products and promotions.

8. Final provision

Terms and conditions are valid until new terms are issued.

These conditions apply as indicated on the seller’s website on the day the electronic order is sent, unless otherwise agreed in writing between the participants.

By sending an electronic order, the buyer accepts without reservation all the provisions of the Conditions in force on the day the order is sent, as well as the actual price of the ordered goods (including shipping costs), indicated in the price list of the online store.

Seller's contact information:

Zlatka Ing. Bratchenko Andrey, Komarovskaya 61, 82106 Bratislava, Slovakia.

Email Address: zlatkaeu@gmail.com

Phone: 0944306016